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Pawly™ Shipping Policy

Last updated: July 15, 2026

At Pawly™, we want every order to arrive safely and smoothly. We work with trusted shipping partners to deliver your pet essentials directly to your door.

Please read the following information about our shipping process, delivery times, and policies.

Processing Time

All orders are carefully prepared before shipment.

Processing usually takes 1–5 business days before your order is shipped. During high-demand periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Delivery Time

Delivery times vary depending on your location and shipping conditions.

Estimated delivery times:

Europe: 7–20 business days
United States & Canada: 7–20 business days
Other international locations: 10–30 business days

Please note that delivery times may be affected by:

Peak shopping periods
Holidays
Customs processing
Weather conditions
Shipping carrier delays
Other circumstances outside of our control

We always work to ensure your order arrives as quickly as possible.

Tracking Your Order

Once your order has been shipped, you will receive tracking information by email.

Please allow a few days for tracking updates to appear after your package leaves our facility.

Shipping Delays

While we do our best to provide accurate delivery estimates, delays may occasionally occur due to shipping carriers, customs, or unexpected circumstances.

If your order has experienced an unusually long delay, please contact our support team at:

Pawlysteam@gmail.com

We will review your order and help find the best solution.

Shipping Guarantee

If your order does not arrive within the expected delivery timeframe due to a shipping issue, please contact us so we can investigate the situation.

Please note that delays caused by incorrect addresses, unclaimed packages, customs issues, or circumstances outside of our control may not qualify for a refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete information, Pawly™ cannot be held responsible for the delay or loss of the package.

Lost or Missing Packages

If your package is confirmed lost during transit, please contact us. We will work with the shipping carrier and provide assistance to resolve the issue.